Last updated: September 26, 2026
Returns & Refunds
We want you to love your AURCRYA piece. If something isn’t right, here is how to send it back and get your refund — simply and without friction.
Return Window
You may request a return within 30 days of the delivery date shown on your tracking.
Eligibility
- Items must be unworn, unused, and in their original packaging.
- Not personalized, not engraved, and not marked final sale.
- For hygiene reasons, earrings are non-returnable once the protective seal is broken.
How to Start a Return
- Email [email protected] or use our contact form with your order number, the reason, and (for defective items) photos.
- We will reply with return instructions and, where applicable, a return address or prepaid label.
- Ship the item back; we inspect it within 3 business days of receipt.
Return Shipping Cost
Customers cover return shipping unless the item is defective or we made an error.
Refunds
- Approved refunds are issued to your original payment method within 5–10 business days of inspection.
- Original shipping fees are non-refundable.
- Your bank or card issuer may take additional time to post the refund.
Exchanges
We offer exchanges for a different size or style of equal value, subject to stock. Follow the return steps above and note “Exchange” in your message.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos. We cover return shipping and will replace or refund at no cost to you.
Non-Returnable Items
- Final-sale or personalized items.
- Earrings once the protective seal is broken (hygiene).
- Items damaged by misuse, accident, or normal wear.
Late or Missing Refunds
If you haven’t seen your refund after 15 business days, first check with your bank, then email us at [email protected] and we will trace it.