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Questions about an order, a piece, or a collaboration? Send a note and we will get back to you — usually within one to two business days.
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Popular Questions
Do you offer free shipping?
No. Every order carries a shipping charge, calculated at checkout from your delivery address and shown before you pay. The exact carrier and tracking number appear in your order details and confirmation email once payment is confirmed.
What is your return window?
You may request a return within 30 days of the delivery date. Items must be unworn, unused, and in their original packaging. For hygiene reasons, earrings are non-returnable once the protective seal is broken.
Where do I find my tracking number?
Your carrier, tracking number, and estimated delivery are listed in your order details and the confirmation email. They are specific to each shipment, so we do not list them on a general page.
What materials do your pieces use?
Each product page lists the specific materials for that piece — most of our pieces are built on a copper base with a silver-tone finish, set with cubic zirconia, rhinestone, or lab-created opal. If you need the exact details for a specific item, tell us in the form and we will confirm.
Do you do wholesale or custom work?
Yes. For wholesale and collaboration enquiries, choose “Wholesale and collaboration” as the topic in the form and share a little about what you have in mind. We reply within 1–2 business days.
How long until I hear back?
Most messages get a reply within 1–2 business days. Order-related questions move fastest when you include your order number.
