Frequently Asked Questions

No. Every order carries a shipping charge, calculated at checkout from your delivery address and shown before you pay. The exact carrier and tracking number appear in your order details and confirmation email once payment is confirmed.

Your carrier, tracking number, and estimated delivery are listed in your order details and the confirmation email. They are specific to each shipment, so we do not list them on a general page.

We accept major credit and debit cards through our secure checkout (powered by SureCart). The available options are shown at the payment step before you confirm.

If your order has not shipped yet, contact us as soon as possible with your order number and we will do our best to adjust or cancel it. Once it is on the way, changes are no longer possible, but our return policy still applies.

You may request a return within 30 days of the delivery date. Items must be unworn, unused, and in their original packaging. For hygiene reasons, earrings are non-returnable once the protective seal is broken.

After we receive and inspect the returned item, refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable. If an item arrived defective or we made an error, we cover the return shipping.

Each product page lists the specific materials for that piece — we work with copper base with a silver-tone finish, set with cubic zirconia, rhinestone, or lab-created opal accents. If you need the exact composition for a specific item, tell us in the contact form and we will confirm.

Wipe pieces with a soft, dry cloth after wearing. Keep them away from water, perfume, and cosmetics, and store them in a dry pouch. With a little care, the finish stays bright for a long time.

Where a size applies, it is stated on the product page. Pieces marked as adjustable or one-size are noted in the description. If you are between sizes or unsure, message us before ordering and we will guide you.

Yes. For wholesale and collaboration enquiries, choose “Wholesale and collaboration” as the topic in the contact form and share a little about what you have in mind. We reply within 1–2 business days.

Most messages get a reply within 1–2 business days. Order-related questions move fastest when you include your order number.